Account & Billing FAQ
Short answers to the questions we hear most. Each links to the full guide for detail.
Accounts
Can I have more than one Judicio account?
You can create separate accounts with different email addresses, but each email maps to exactly one account. For a personal and a work account, use different emails.
What happens to my account if I don't subscribe after the free trial?
It stays active in a read-only state — you can sign in and view your existing projects, documents, and completed analyses, but you can't run new AI analyses. Subscribing restores full access immediately.
Can I change my email address?
Yes — go to Settings → Profile and update it. You'll verify the new address before the change takes effect.
Subscriptions
What's the difference between Professional and Organisation?
Professional is for one person (5,000 credits/month). Organisation adds team features — shared projects, Admin/Member roles, centralised billing, and a seat-pooled credit balance (5,000 per seat). See Subscription Plans.
Can I switch between Professional and Organisation?
Yes, anytime, from Settings → Billing & invoices → Manage subscription. Upgrades apply immediately (prorated); downgrades are scheduled for your next renewal. See Managing Your Subscription.
Is there an annual billing option?
Yes. On the plan-selection screen, toggle Yearly to see annual pricing (currently Save 20%); annual plans grant 60,000 credits per year.
What happens to my data if I cancel?
Your projects, documents, and completed analyses are preserved. After the current period ends your account becomes read-only — nothing is deleted, and resubscribing restores everything.
I changed my mind after cancelling — can I undo it?
Yes. While the cancellation is still scheduled, click Resume plan in the "Your plan ends on …" banner on the billing page, and your subscription keeps renewing normally.
Credits
How do I know what an analysis will cost?
Judicio shows a credit estimate on the confirmation screen before it starts, so you can review the projected cost and decide whether to proceed. No hidden charges. See Credits Explained.
What's the difference between Deep and Concise mode?
Deep mode does a thorough, clause-by-clause analysis and costs more credits; Concise mode gives a focused summary and costs fewer. Both are on every plan.
Do unused credits roll over?
Your allocated credits reset at the start of each cycle and don't carry over. Purchased credit packs you've paid for are not reset by a renewal.
Can I buy additional credits?
Yes. On the Overview or Credits tab of the billing page, click Buy credits and choose a pack (1,250 / 2,500 / 5,000 / 12,500). Purchased credits don't expire and are used after your allocated and bonus credits.
Running low on credits?
Top up instantly with Buy credits, or raise your monthly allocation for good by upgrading your plan or adding seats (each Organisation seat adds 5,000 credits to the pool).
Which credits get used first?
Allocated (plan) credits first, then bonus credits (soonest-to-expire first), then purchased packs.
How are credits shared on Organisation?
They're pooled: total monthly credits = seats × 5,000, and everyone draws from the same pool. Admins see a per-feature breakdown under Settings → Billing & invoices → Credits.
Billing and payments
Which payment methods are accepted?
It depends on your region: India — cards, UPI, net banking, and wallets (Razorpay); International — cards and regional methods (Dodo). See Billing & Invoices.
How do I update my payment method?
In the plan banner on Settings → Billing & invoices, click Update on the Payment method tile. Judicio opens your provider's secure billing portal where you update your card.
Where are my invoices?
On the Invoices tab of Settings → Billing & invoices. Filter by month or status, and click View on any row to open its PDF.
What happens if my payment fails?
Judicio emails you and the provider retries the charge. You keep full access during a short grace period; if it isn't resolved in time, access drops to read-only until the balance is settled. No data is deleted. See Failed payments.
Can I get a GST invoice / add my tax ID?
Yes (Organisation admins). On the Invoices tab, open the Tax details card, click Add GSTIN, and enter your GSTIN and legal business name. It then prints on every invoice.
Teams and organisations
How many members can I add?
There's no hard cap — each member needs a seat, and you can add seats (max 50) from Settings → Billing & invoices → Manage seats. See Team Management.
Can someone belong to more than one organisation?
Each Judicio account belongs to one organisation at a time. To work across several, contact support.
What happens when I remove a member?
They immediately lose access to shared projects and resources; their personal projects stay in their own account; analyses they ran in the organisation are preserved for other members; and their seat is freed for reuse.
Can I transfer ownership of an organisation?
Yes — promote the new owner to Admin (via the ⋯ menu on their row in Settings → Organization → Members), then optionally step yourself down. Every organisation must keep at least one Admin.
Still have questions?
If your question isn't answered here, email Judicio support at support@judicio.ai.
Open Billing & invoices