Account and billing FAQ
Answers to the questions the billing screen raises most often. Prices are on Credits explained; this page assumes you have read none of the others.
Plans and the trial
How long is the free trial, and does it need a card?
7 days, and no card. The trial grants 500 credits and 500 free upload pages, and it includes Deep Mode, so you can compare both modes before you decide.
Can I have a second trial?
No. A trial runs once per account. Once one has run, in any state, the path forward is a paid plan.
Do my trial credits carry over when I subscribe?
No. Converting closes out the trial balance and starts your new plan's allocation. Your documents, projects and finished work all carry over; the leftover trial credits do not.
What is the difference between the plans?
Credits per period, free upload pages, whether Deep Mode is included, and whether the account is one person or a team. No plan withholds a tool. See Subscription plans.
Why is Deep Mode greyed out for me?
You are on Starter, which is standard-models-only. The control stays visible with an Upgrade affordance beside it and the note Premium models are available on Professional and above. Upgrade to unlock Deep Mode. Professional, Organization and the free trial all include it.
Is Deep Mode a setting I turn on once?
No. It is a per-run choice, offered on the screen where you start a run and again on the confirmation modal, because it costs more each time.
Credits
Where the numbers live
Every price is in one table on Credits explained, generated from the same source the product charges from. No other page states a credit figure.
Do unused credits roll over?
Plan credits do not. Each billing period opens a fresh allocation, and an unspent balance does not stack on top of it.
Credits you buy are different. A pack has no expiry, and because it is attached to you rather than to one subscription row, an unspent pack is still there on your next active subscription.
Which credits get spent first?
Your plan allocation, then any bonus credits you hold oldest-first, then purchased credits oldest-first. The Overview tab separates included credits used from on-demand credits used for exactly this reason.
How do I see where the credits went?
The Credits tab breaks the current period down by feature. See where your credits go on the Overview tab opens the Usage & Analytics screen, which goes further and splits usage by member and by project.
Can I stop myself overspending?
Yes, with Set spending limit on the Overview tab. Note what it governs: it blocks credit purchases that would take you past the limit, and it warns you as you approach it. It does not halt a feature run. The field is in dollars on every account.
Can I buy credits on the trial?
No. Credit packs are for paid plans. A trial account that reaches the purchase surface is told to upgrade first.
Am I charged for uploading documents?
Not until you pass your plan's free upload-page allowance, which is 500 on the trial, 5,000 on Starter, and 10,000 on Professional and per seat on Organization. Past it, uploads keep working and continue at 0.5 credits per page. Nothing is ever blocked or truncated for want of allowance.
Does re-reading a file I already uploaded use the allowance?
No, it is charged at the page rate instead. The allowance covers first-time processing.
Billing and invoices
Where are my invoices?
The Invoices tab on the billing screen. Both subscription charges and credit-pack purchases appear there, filterable by month and by status, each with a View action that opens the document.
An invoice is missing.
Check the two filters in the card header first. They default to All months and All statuses, but they persist while you are on the page. If View reports that an invoice is not available to download yet, the payment service has not finished generating it.
How do I get my GSTIN on my invoices?
Tax details at the foot of the Invoices tab, for organisation admins. Add the GSTIN and the legal business name, and both print on every invoice raised from then on. It is not retrospective, so add it before your next renewal.
How do I change the card you charge?
Update payment in the footer of the plan banner. Depending on how your account is billed, a secure card form opens over Judicio or you are taken to your payment service's own page and returned. Only the subscription owner and organisation admins see the button.
When does my billing period start?
When you subscribed, not on the first of the month. The plan banner names your next billing date and the Credit balance card names the date your pool resets. They are the same date.
Changing your plan
Does an upgrade take effect immediately?
Yes. An upgrade charges your saved card straight away, prorated for the rest of the current period, and the new plan applies at once.
And a downgrade?
It waits. You keep the plan you have until the end of the period you have paid for, then the new one starts. Nothing is charged on the day you request it, and you can call it off from the scheduled-change banner at any point before it lands.
I cancelled by mistake. Can I undo it?
If the pending-cancellation banner offers Resume plan, yes. Not every account can: undoing a cancellation depends on the service that bills you. Where it is not offered, your plan still runs to the end of the period you paid for, and you subscribe again after that.
What happens to my work if I cancel?
You keep full access until the end of the current billing period. After that the account loses access to paid features. Your documents and past work are not deleted; a new plan restores access to them.
Teams
How many people can I add?
One per seat, and Organization runs from 2 to 20 seats in-app. Above 20 the seat counter stops and points you to sales.
Why does the Seats card say a seat is taken when nobody has joined?
A pending invitation holds its seat from the moment you send it. Revoking it frees the seat immediately.
How long does an invitation last?
30 days. After that it shows as Expired in Pending invitations, and it still holds its seat until you revoke it.
What is the difference between Admin and Member?
Admins get the Organization screen and the billing screen: they invite people, change roles, remove people, manage seats and manage the plan. Members use the product and see neither screen. Change a role from the row menu in Members.
What happens to someone I remove?
Their seat is freed and their next visit to Judicio is stopped at a card headed Account access removed, telling them to contact their administrator. Only a fresh invitation brings them back.
Can I hand my organisation to someone else?
Not from inside Judicio. The Owner badge marks whoever created the organisation and there is no control that moves it. Promote a colleague to Admin and they can do everything on the organisation and billing screens; if the account itself has to move, contact support.
Can one person belong to two organisations?
Each Judicio sign-in belongs to one organisation. Contact support if you need to work across two.
Troubleshooting
Billing & Invoices is missing from my Settings rail.
You are an organisation member who neither owns the subscription nor holds the admin role. The billing screen would turn you away, so the entry is hidden rather than dangling. Ask an admin.
The Organization entry is missing.
The same rule, one screen along: it appears only for confirmed organisation admins. If you paid for Organization and never created the organisation, you will see a setup prompt instead, and Finish organization setup on the billing plan banner is the way through.
The billing page shows a lock and a message instead of my figures.
The credit and usage figures are for the subscription owner and organisation admins. A lock rather than an error means permission, not a fault.
Manage seats will not let me reduce the count.
You are trying to go below the seats your team already occupies, and pending invitations count. The message names your members, your invitations and how many to clear. Revoke or remove first, then reduce.
I cannot leave Organization for a single-seat plan.
Not while other people are still in the organisation. Remove them first. The same check runs again on the day a scheduled downgrade is due, and drops the change rather than applying it if the organisation is still shared.
My renewal failed and I am locked out already.
There is no grace period on a failed renewal. Fix the card from the billing screen, which stays reachable while everything else is closed. See When access is blocked.
Judicio says my account is locked and I do not know why.
Contact support@judicio.ai with the email address you sign in with. That card also appears when Judicio cannot read your profile at all, so it does not always mean a deliberate suspension.
Pricing will not load on the plan picker.
The prices are fetched live in your currency. Reload the page. If the plan banner shows a Couldn't load pricing message instead, Retry is on the message itself.
I was asked to set my country before I could pay.
Judicio resolves your billing currency from your location and falls back to the country on your profile. The error links straight to your profile settings so you can set it. If your account is blocked at the time, that link is replaced with a support address, because settings are closed while a block is up.
Still have questions?
Email support@judicio.ai. If your question is about a specific charge, quote the reference from the payment confirmation screen or the invoice number from the Invoices tab.
Next steps
- Credits explained - the full price list.
- Subscription plans - what each plan includes.
- Managing your subscription - every plan action, step by step.
- When access is blocked - the seven blocked states.