File Library FAQ
Files and formats
What can I upload?
Twenty-six extensions: pdf, docx, doc, pptx, ppt, xlsx, xls, odt, odp, ods, rtf, txt, csv, html, htm, png, jpg, jpeg, tiff, gif, bmp, webp, heic, heif, msg and eml.
A .zip is accepted as well, but it is unpacked rather than filed: the archive is extracted and its contents become the documents.
What happens to a file Judicio does not accept?
It stays in the selection, marked Unsupported file type. Remove rejected entries before continuing with the accepted files. Hidden and system files whose names start with a dot are dropped without being listed.
Is there a size limit?
A local file over 1 GB is flagged Larger than 1 GB in the picker and is not sent; remove it or continue with the rest of your selection. Cloud imports skip that check: an oversized cloud file comes back afterwards among the files needing attention, with the reason Over the size limit. A document with more pages than can be processed comes back as Over the page limit.
How many files can I use in one run?
The library itself has no cap. Each feature sets its own: Timeline, Document Review, Review Matrix and Case Strategy accept up to 50 files in a run; Research and Translation accept up to 10. Going over the cap is refused with a message naming how many to remove, and your selection is kept.
Can Judicio read a scanned document?
Yes. Scanned pages go through optical character recognition during processing, which is why the reader's Search in document finds phrases on a scan and why citations can point at a place on a scanned page.
Statuses and processing
What do the statuses mean?
Validating means Judicio is checking the file can be opened. Processing means text extraction, entity extraction and the summary are running. Completed means it is ready. Needs attention means something stopped it that you can usually fix. Failed means the attempt did not finish; the available recovery actions explain whether it can be retried.
Why can I not tick a file?
Only a Completed file can be selected. A file still validating or processing has no extracted text yet, so there is nothing for a feature to work from. Its row shows its status in the Status column.
Do I have to stay on the page while files process?
Once a local file has finished uploading, server-side processing continues without the page. Keep the browser open while local bytes are still transferring. Submitted background cloud imports and sync jobs continue after the explorer closes; View uploads restores their saved progress when you return.
Can I re-run processing on a file?
Not from the library. A file that failed can be retried from the needs-attention card while it is still in that state; once it is deleted, adding it again starts a fresh run.
Folders and organisation
Can I add files at the top level?
Cloud imports can use Project root, any folder or a subfolder when root import is enabled for your deployment. Local uploads still need a folder. Two-way sync always creates its selected folders at root; it does not offer a nested destination.
Does auto folderise move my files or copy them?
Either, and you choose on the Preview step. Copy files (Keep originals) leaves the documents where they are and places copies into the new structure. Leave it off and the files are moved.
Can I undo a delete?
No. The confirmation is explicit: This will permanently delete … You can't undo this action. Deleting a folder takes everything inside it. There is no trash and nothing to restore from, so check the count in the dialog before confirming.
Why can I not move or delete one of my folders?
The project's default folder cannot be moved or deleted by anyone. If it is in your selection, Move and Delete are disabled for the whole selection, with the reason The default folder cannot be moved or deleted.
Does my selection survive walking to another folder?
Yes. Selection is project-wide. Tick files in one folder, open another, tick more, and the band counts both. It adds includes files outside this folder so the wider selection is never a surprise.
Sharing and roles
Can I share a single file?
No. Sharing works at the folder, and everything inside comes with it. To give someone the whole project, add them to the project instead. See Collaboration.
Can I share with someone outside my organisation?
No. The address must belong to a member of your organisation; anything else is refused with User not found in your organization. Sharing is also an organisation feature, so Share… is disabled on other plans.
What can a viewer do?
Read documents, summaries and insights, tick files, and use them in any feature. They cannot add, move, rename, delete or auto folderise, and the controls that would are not shown to them at all: New folder, Upload and Import beside the search field, Auto folderise, Move and Delete on a selection, Rename, Upload new version…, Move to… and Delete in a file's menu, and New subfolder, Upload here, Rename, Move and Delete in a folder's. A link that would open Upload for them does not.
Credits
What do I pay for?
Reading a file. Every plan includes a monthly page allowance, and pages beyond it are charged per page.
Everything else is free
Browsing, searching, filtering, sorting, making and moving folders, auto-folderising, opening insights and exporting are not charged. See Credits Explained.
Troubleshooting
New folder, Upload or Import are missing
A viewer sees none of the three, and neither does an editor with no project selected — they are hidden, not disabled. The same rule reaches further: the recovery tray's New upload is hidden for a viewer too, and a bookmarked or hand-typed ?add=1 link does not open Upload for them either. Inside a read-only mirrored folder the three controls stay: New folder shows regardless of the open folder and lets you choose a different one in pick mode; Upload and Import open, and it is their Destination step that refuses the mirrored folder, with its own reason.
I picked or dropped files again and Judicio says a selection is waiting
Only one setup can wait behind a batch that is still being submitted. Another selection is waiting. Dismiss the current progress to add more files. Press Dismiss once that batch finishes, and the waiting files open in a setup of their own. Picking or dropping again while a setup is still being chosen, not yet submitted, just joins it; switching to a different account or source instead asks before replacing what you had chosen.
A file is asking for a password
Open the needs-attention band with Fix. The card for a protected file carries a Password field and an Unlock button. Enter the document's password and Judicio continues processing it.
A file failed and I cannot retry it
Only recoverable failures offer Retry. A card badged Cannot recover offers Skip alone, because a retry on an unsupported format, an empty file or a restricted document would fail every time. Skip removes it from the list without deleting the file.
The folder will not load
Couldn't load this folder appears in the tree, with Retry beside it. If the folder has been deleted from under you and every retry returns the same error, select the root row at the top of the tree to get back to the project's top level.
A file says it is unavailable
The inspector reports This file is unavailable. It may have been deleted or your access changed. with a Retry. If the retry does not clear it, the file has been deleted or the folder is no longer shared with you.
My search finds nothing, but I know the file is there
Check which search you are using. The Files panel's search (Search this project) matches file and folder names across the whole project — it will not find a file by a phrase that only appears inside it. Open the document and use the reader's own Search in document for that. And search does not cross projects: if the file is in a different one, switch to it first.
Include citations is greyed out in the export
It applies to the PDF analysis report only. Choose Analysis report (.pdf) and the toggle becomes available; the data-table formats carry their rows without citation formatting.
Next steps
- Getting started - the happy path, screen by screen.
- Uploading files - every way in, and every recovery.
- File summaries and insights - reading a whole selection.