FAQ
About the feature
How is this different from Document Review?
Review Matrix asks your questions and returns typed answers laid out for comparison. Document Review checks documents against a standard and returns findings with a risk score. Use Review Matrix when you want the same fact from many documents; use Document Review when you want to know what is wrong with one.
The two connect. Any row, or any selection of rows, can be handed to Document Review from the grid.
How many documents can one matrix hold?
Fifty. The file band starts counting down when you get within five of the cap, and past it tells you how many to remove. Add documents on a finished matrix is disabled at the same limit.
How many questions can it ask?
A new run carries up to twenty-five. Ticking a twenty-sixth is refused with a message saying so. After the run you can still add columns one at a time with Add question.
What file types work?
Anything your File Library accepts, which includes PDF, Word, Excel, PowerPoint, images and text files. A document has to finish processing in the library before a matrix can read it. See Uploading files.
Do I have to write the questions myself?
No. Three modes offer three starting points: describe the comparison under Ask Judicio and Judicio writes the questions, open a card under Smart Suggestions and it proposes a set built from your documents, or open a saved set under Templates. All three are covered in Configuring questions.
Can I reorder the columns?
No. There is no drag-and-drop reordering, in the grid or in the question list. What you can do instead is hide the columns you are not using from the Columns menu, resize the ones you are, and use By question to read one question across every document without the rest in the way.
Credits
What does a matrix cost?
| Action | Mode | Cost | Example |
|---|---|---|---|
| Extract answers, whole matrix | Deep | 10 + (total pages × 1) + (questions × 5) | 100 pages, 10 questions = 160 credits |
| Extract answers, whole matrix | Concise | 10 + (total pages × 0.5) + (questions × 2) | 100 pages, 10 questions = 80 credits |
How the figure is built
The cost is additive, not multiplied: a fixed base for the run, plus a per-page amount across all the documents you selected, plus a per-question amount. Deep Mode raises both the per-page and the per-question rates.
The confirm modal quotes the figure for your particular run, next to your remaining balance, before anything is spent. See Credits explained.
What else costs credits?
Anything that asks the model again: re-running a single cell, re-running a column, a bulk re-run over a selection, adding a question, and adding documents. Each shows its estimate in its own confirmation before it commits.
Correcting an answer by hand costs nothing. Removing a document costs nothing, which is why its confirmation carries no cost line at all.
What happens if I do not have enough credits?
The run does not start. The confirm modal says "Insufficient credits to start this review matrix. Please upgrade your plan." and the start button stays disabled. The in-result confirmations behave the same way, blocking themselves rather than beginning something they cannot finish.
What does Deep Mode change?
It runs the more thorough analysis, which suits complex or long documents, and it costs more credits. It is chosen per run, and can be toggled right up until you press start in the confirm modal.
Deep Mode is a Professional and Organization feature. On the Starter plan the chip is visible but inert, with an Upgrade link beside it.
Working with results
What does "Not found in document" mean?
Exactly that: Judicio looked for the answer in that document and did not find one. It is a result, not a failure. A document that could not be read at all is a different thing, and carries a Failed badge on its row.
Can I correct an answer myself?
Yes. Open the cell, click Edit in the inspector footer, type the right answer, and Save answer. The cell then carries a small pencil marker so your wording is never mistaken for an extraction.
A manual answer is protected from extraction re-runs. Use Edit to change it again.
I reworded a question. Why did the answers not change?
Editing a question changes the column, not the answers already in it. The confirmation after you save says so. Use Re-run this column from the column menu to re-extract the question across every document.
Can I add documents or questions after the run?
Both. Add documents adds rows and Add question adds a column, each with its own cost confirmation, and each leaves what is already there untouched. See Editing answers.
Can I run only part of a template?
No. A template runs every question it holds, and its question rows are shown read-only for that reason. If you want a subset, edit the template, or build the set under Ask Judicio and save that as a new template.
Can I share a matrix?
Yes. Share in the results header shares the run, and an owner can also transfer ownership from there. A colleague with view-only access can read, search, ask and export, but the controls that change the matrix are disabled for them and say "View-only access" on hover. See Sharing a work item.
Can I keep working while it runs?
Yes. A matrix runs in the background, as the confirm modal says. You can leave the screen and come back, and the run list's In progress tab shows where it has got to.
Can I stop a run?
Yes. Stop on the run's row in the In progress tab ends it.
Can I delete a matrix?
Review Matrix has no delete control, no trash, and no recovery window. To detach a document, select its checkbox and choose Remove in the selection toolbar below the results. This permanently deletes that document's matrix answers; the document itself stays in your File Library.
Does an export include the columns I hid?
Yes. Hiding a column is a view setting for your screen, not a change to the matrix. Exports carry the whole matrix, including your manual corrections and any columns added after the run.
Troubleshooting
The start button is disabled
Check, in this order:
- No documents selected. Every start path needs at least one. The button's tooltip says "Add at least one document to start."
- No questions ticked. Under Ask Judicio and on a suggestion card, the start button needs at least one question selected.
- An empty template. A saved template stripped of all its questions has nothing to run.
- Over the file cap. More than fifty documents selected blocks the start until you remove the excess. The file band tells you how many.
The composer will not let me type
The composer stays disabled until at least one document is selected. Pick files with Choose files or Upload in the file band first.
A question will not save
The question modal needs both a Category and a Question. A Tag question additionally needs at least one entry in Allowed values, because a closed-vocabulary column with nothing to choose from cannot be extracted.
A document shows a Failed badge
That document could not be read. Its row stays in the matrix so the gap is visible rather than silent, and a warning strip under the header names the file and says the matrix is incomplete. Use Failed files only in the Filter menu to see just those rows.
Check the file in your File Library: a scanned document may need to finish processing, and a corrupt or password-protected file will not open. Once the file is healthy, remove it from the matrix and add it again.
Add documents is disabled
Either the matrix already holds fifty documents, or you have view-only access. Hovering the button gives the reason.
Remove is disabled
Select exactly one document. Removal is unavailable during extraction, with view-only access, or when only one document remains in the matrix.
The last column will not hide
By design. Columns disables the final tick, because a grid with no columns is a dead end with no visible way out.
Re-run is greyed out in the inspector
The matrix run itself is still working. Re-running one cell is unavailable until the run finishes; the tooltip says so.
Save to Judicio is disabled
The run has not finished. Its tooltip reads "Available when processing completes".
The Draft tab is missing from the Assistant
The Assistant is chat-only. It supports scoped questions, citations and conversation history. Removing its drafting controls does not delete previously saved drafts.
The export preview does not show my Source Pack
It never does. The preview renders the base document only; the sources appendix and any verifiable links are built at download time. A note under the preview says so when either toggle is on.